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Sales Administrator

An experienced administrator with a strong customer focus and attention to detail is required to join our busy trade sales team. Working in a fast paced environment with an allocated customer base, the candidate will be dealing with incoming calls, accurately processing orders in a timely fashion, and looking after their allocated customers whilst maintaining excellent customer service. To work closely alongside the existing team to ensure KPI targets are met. Team work is essential for this role, but the candidate also needs to be able to operate independently in their own role.

Key Areas of responsibility:

- Over-seeing and being responsible for an allocated group of customers

- Accurately inputting, processing and over-seeing domestic trade orders

- Liaising with factories, customers, and other internal departments

- Monitoring and coordinating delivery of products to trade customers

- Ensuring final invoice prices are correct on all orders

- Handling of and dealing with inbound calls to the department

- Calculating prices and providing some technical support on the products

- Ensuring prompt and accurate filing and archiving of customer orders and correspondence

- Logging order statistics for reporting purposes and feeding back to line manager

- Maintenance of electronic filing systems and associated administration tasks

- Providing office based support for customer queries

- Maintain a professional manner at all times

- To ensure and maintain the departments targets and KPI’s are achieved.

- Coordinating feedback and escalation of problems to line manager


Candidate Requirement:

- Must have proven customer service background, ideally with phone based experience

- Must have understanding and experience of Word, Excel, and Outlook

- Must have excellent verbal and written communication skills

- Must have numerical ability to be able to work with prices and technical product information

- Must be proactive and highly organised

- Must have strong time management, planning skills and the ability to multi-task

- Must be able to work under pressure to deliver a high standard of service

- Must be able to work accurately and efficiently with data, while maintaining attention to detail

- Must have the ability to work on own initiative and as part of a team

- Must be able to plan and priorities workload efficiently and effectively

- Must be able to work and integrate well with the existing team

- Must have a full UK driving license, access to own vehicle and be in a position to reliably commute

To apply for the job please send your application to Shirley Dixon by either post or email:

Hörmann (UK) Ltd
Gee Road
LE67 4JW

 Email: s.dixon.lei@hormann.co.uk